Privacy Policy
Last updated: August 2026
1. Information we collect
We collect information you provide directly — your name, email, phone number, and booking details — and information generated when you use Hostiva Tours, such as bookings, payments, reviews, and wishlist items.
2. How we use your information
We use your information to process bookings and payments, communicate with you about your trips, send notifications, improve our tours and platform, and comply with legal obligations. We never sell your personal data.
3. Payments
Payment is processed securely through our payment provider. Hostiva Tours does not store your full card details on its servers. Transaction records are retained for accounting and refund purposes.
4. Sharing
We share data only with service providers necessary to operate your booking — payment processors, accommodation and transport partners, and email delivery. All partners are bound by confidentiality obligations.
5. Data retention
We retain booking and account data for as long as your account is active and for a reasonable period afterward to meet legal, tax, and accounting requirements. You may request deletion of your data subject to these obligations.
6. Your rights
You can access, correct, or request deletion of your personal data. You can manage notifications and wishlist from your profile. To exercise data rights, contact us at hello@hostivatours.com.
7. Security
We use industry-standard measures to protect your data, including encryption in transit and access controls. No method is fully secure, but we work hard to safeguard your information.
8. Cookies
We use essential cookies to keep you signed in and remember preferences. Analytics cookies help us understand how the platform is used so we can improve it.
9. Children
Hostiva Tours is not directed at children under 16. We do not knowingly collect data from children. If you believe we have, please contact us for deletion.
10. Changes
We may update this policy. Material changes will be highlighted on the platform. Continued use after changes constitutes acceptance.
11. Contact
Privacy questions? Email hello@hostivatours.com.